REFUND POLICY

All sales are final. Due to the nature of our digital educational services and intellectual property, Trade Hero does not provide refunds under any circumstances, including but not limited to:

Change of mind after purchase

Forgotten auto-renewal subscriptions

Inability to access content due to technical issues on the user's end

Market performance or trading results

Dissatisfaction with educational content

Digital Service Nature

Once you gain access to our educational materials, trading strategies, analysis, or any digital content, it cannot be "returned" as the intellectual property has been delivered. This is standard practice for digital educational services and subscription-based platforms.

Subscription Management

Your Control: You have full control over your subscription through your member dashboard, where you can:

Cancel your subscription at any time

View upcoming billing dates

Manage your account settings

Billing Notifications:

We send email reminders prior to each billing cycle. It is your sole responsibility to:

Monitor your subscription status

Cancel before renewal if desired

Contact [email protected] with questions

Log into your account to manage billing

Cancellation Effect: When you cancel:

You retain access to paid content until the end of your current billing period

No further charges will occur

You will not receive a refund for the current or any previous billing periods

Technical Support

If you experience technical difficulties accessing our platform or content, please contact our support team at [email protected]. We will work to resolve access issues, but technical support does not constitute grounds for a refund.

Dispute Resolution

Any billing disputes must be reported within 30 days of the charge date. We will investigate legitimate billing errors and correct any confirmed mistakes.

Legal Compliance

This policy complies with applicable laws regarding digital content and subscription services. In jurisdictions where certain refund rights cannot be waived, this policy will be interpreted to the maximum extent permitted by law.

Contact

For questions about this policy or your subscription, contact [email protected].